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All debit/credit card payments are refunded back to the original card used during checkout. Please note that the amount will reflect back into your account within 5 to 7 working days depending on your provider.
For payments done through Tabby and Tamara, you will be notified via the app that refund has been processed within 24 hours and the amount will reflect into your account within 5 to 7 working days depending on your provider.
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| Delivery Type | Cities | Order Time / Notes | Delivery Time | Delivery Fee |
| Four (4) Hour Delivery | Dubai | Orders placed between 10 AM – 8 PM | Within 4 hours | For all orders of 499 AED and above: Delivery will be free of charge. For all other orders below 499 AED: Delivery fee will be 15 AED. |
| Express Delivery – 24h | Dubai | Orders placed before 4 PM | Within 24 hours | |
| Abu Dhabi, Ajman, Sharjah | Orders placed before 12 PM | Within 24 hours | ||
| Next Day Delivery | Dubai, Abu Dhabi, Sharjah, Ajman | All orders | Next day | |
| Standard Delivery | Dubai | All orders | 2–3 days |
For all orders of 299 AED and above: Delivery will be free of charge For all other orders below 299 AED: Delivery fee will be 10 AED |
| Other Cities | All orders | 3–4 days |
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Once the order is ready to be shipped, you will receive an SMS to confirm your delivery address, once confirmed, your order will be shipped right away.
If the delivery address is not confirmed, we will still attempt to deliver the order to the address added when the order was placed. Our in-house driver will call you while he on the way to you.
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If you would like to return an item bought from our online website, simply reach out to our Customer Care team.
Our team will book your return and a courier partner will pass by within 3 to 5 working days to collect your item. Once your item is received and inspected, your refund will be processed according to your payment Method
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