DELIVERY



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Express Delivery:

Delivery within 24 hours, including Fridays, for orders in the below cities:

Dubai: order placed before 4 pm.

Abu Dhabi, Ajman, Sharjah: order placed before 12 pm.

Delivery within 24 hours will only be applicable on baskets that meet the express delivery option within customer's city.


Standard Delivery:

No deliveries are made on weekends or public holidays

Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days

Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company

  • Dubai: 2 to 3 days
  • Other Cities: 3 to 4 days

For all COD orders: Cash on delivery orders will be charged a fee of 15 AED


Express Delivery:

For all orders: Delivery fee will be 15 AED

For Muse Loyalty program members prepaid orders: Delivery will be free of charge


Standard Delivery:

For all orders of 250 AED and above: Delivery will be free of charge

For all other orders below 250 AED: Delivery fee will be 15 AED

For Muse Loyalty program members: Delivery will be free of charge


Standard Delivery – During the Month of Ramadan Only:

For all orders: Delivery will be free of charge

For Muse Loyalty program members: Delivery will be free of charge


  • Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and shipping address


  • In such a case please contact our Customer Service centre on: 800 965 664, Sunday to Saturday 10:00 am to 10:00 pm / 7days (UAE)


  • E-mail : Support@Faces.com and WhatsApp 052 5929 749


If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company


  • Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the UAE


  • Orders are delivered Saturday through Thursday, excluding Friday and public holidays
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