DELIVERY



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Express Delivery:

In Dubai:

Express Delivery - 3 hours:

Delivery within 3 hours, including Fridays, for orders in Dubai placed from 8 am to 6 pm

Express Delivery - 24 hours:

Delivery within 24 hours, including Fridays, for orders in Dubai placed from 6 pm to 8 am


Other Cities:

Express Delivery - Same Day:

Delivery within 24 hours, including Fridays, for orders in the below cities:

Abu Dhabi, Ajman, Sharjah: order placed before 12 pm.

Express Delivery - Next Day:

Next Day Delivery for orders in the below cities:

Abu Dhabi, Ajman, Sharjah: order placed after 12 pm.


Express Delivery (3 hours, 24 hours, Same Day and Next Day) will only be applicable on baskets that meet the express delivery option within the customer's city.


Standard Delivery:

No deliveries are made on weekends or public holidays

Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days

Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company

Dubai: 2 to 3 days

Other Cities: 3 to 4 days

For all COD orders: Cash on delivery orders will be charged a fee of 15 AED


Express Delivery:

For all orders of 399AED and above: Delivery will be free of charge

For all other orders below 399AED: Delivery fee will be 15 AED


Standard Delivery:

For all orders of 199AED and above: Delivery will be free of charge

For all other orders below 199AED: Delivery fee will be 10 AED


  • Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and shipping address


  • In such a case please contact our Customer Service centre on: 800 965 664, Sunday to Saturday 10:00 am to 10:00 pm / 7days (UAE)


  • E-mail : Support@Faces.com 


If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company


  • Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the UAE


  • Orders are delivered Saturday through Thursday, excluding Friday and public holidays
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