FREE DELIVERY ON ORDERS above AED 250 Same Day delivery for Dubai* | Next Day Delivery for other emirates 
GET A FREE CANDLE ON ALL ORDERS ABOVE 450 AED

HOW DO I PLACE AN ORDER?

  • To add items to your basket, click on the product you wish to purchase then click on "Add to Basket"
  • To change the quantity of the item, change the number in the "Quantity" box
  • To review the items in your basket, click on the "Basket" link located at the top right of the page
  • If you have an applicable promo code, enter it and click on "Apply". The total price will be updated to reflect the applied promo code discount
  • Review your order at the Basket Page. Once you are ready to place your order, click on "Checkout"
  • Fill in all required information for your shipping details and click on "Continue to Payment’" to choose your preferred payment method. Review your order details and order total again before completing payment
  • Immediately after you have successfully placed your order with FACES.com you will see your order confirmation with your order number. Use this order number if you have any questions about the status of your order.
  • You will also receive an email with your order details including your order number, a summary of products ordered, prices, applied promotional codes, your ship-to and bill-to information

HOW CAN I CONFIRM MY ORDER?

  • All Dubai & COD orders will receive a call from the customer service team to confirm your delivery date & time
  • In order for quicker delivery, you may contact the customer service and confirm your order once placed

CAN I TRACK MY ORDER?

  • Yes, you can. By using the tracking number which will be provided in your shipment confirmation sent by email
  • In case you don’t receive a tracking number please Whatsapp customer service centre on: 052 5929 749, with your order number and you will be provided the tracking number and tracking details if applicable

CAN I MODIFY OR EDIT MY ORDER?

  • If the order is not confirmed, you can call the customer service to modify or cancel your order. Please note: once your order is processed, it cannot be modified or cancelled

CAN I CANCEL MY ORDER?

  • Yes, we fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before the order is processed, just call our Customer Service to assist you
  • If your order has already been processed, such cancellation will be treated as a return. Please refer to our Return section. In all circumstances, you can always contact our Customer Service who will be happy to assist you

CAN I ORDER BY PHONE?

  • Yes, you can place your order for only cash on delivery  orders as it is not permitted to share credit card details over the phone.
  • Please Whatsapp customer service centre on 052 5929 749 by sending the products you wish to order, your shipping address, and you will receive a confirmation with the order number

IF AN ITEM IS OUT OF STOCK AFTER MY ORDER HAS BEEN PLACED?

  • If an item is unavailable or damaged our customer service will inform you and modify the order. Firstly, we will try to find a replacement item, if available if not the order can be updated to remove that item and shipped or cancel the order

HOW DO I GET MY FREE SAMPLES?

  • Upon every order purchase, samples automatically added to your basket and you will receive up to 3 samples. *Subject to stock availability
  • Quantities are limited and the selection changes often. Only one of each sample can be added per order. Substitutions will be made for out of stock samples. Due to the limited nature of these free samples, we do not replace samples for any reason, including if they arrive damaged
  • Please note: Samples are shipped with merchandise purchases only

CAN I HAVE MY PURCHASE GIFT WRAPPED?

  • FACES is happy to offer a free gift box upon request. Please add a comment in the order and confirm your request with the customer service

WHERE CAN I FIND MY ORDER CONFIRMATION NUMBER?

  • After processing the order, you will receive a confirmation email with all the order details, shipping and billing information

WHAT KIND OF PAYMENT METHOD MAY I USE?

  • Currently, we accept payment online with Debit Cards, Credit Cards (Visa, MasterCard, American Express) if you prefer Cash on Delivery method you can pay only cash once you receive your order please note additional fees 15 AED will apply

IS IT SAFE TO ORDER ONLINE?

  • We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it

 I'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER?

  • If you receive an error message related to credit card authorization failure, double check the card details such as; expiration date CVN or security code, try re-entering your Cart details, and be sure that the card is current and valid
  • Please note: that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit
  • After validating all payment information’s and an error message is received after a second attempt, call our Customer service team or contact your financial institution for further assistance

WHEN WILL MY CARD BE CHARGED?

  • If you pay by credit/debit card, once the transaction is completed online, your card will be charged automatically upon validation of the order
  • If you will pay Cash, once you receive your order