TERMS & CONDITIONS


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WHAT ARE THE DELIVERY OPTIONS?

Express Delivery -Three (3) hour Delivery

Dubai: orders placed between 8 am to 6 pm

 

Express Delivery - Same Day:

Delivery within 24 hours, including Fridays, for orders in the below cities:

Dubai: orders placed before 4 pm.

Abu Dhabi, Ajman, Sharjah: orders placed before 12 pm.

 

Express Delivery - Next Day:

Next Day Delivery for orders in the below cities:

Dubai: order placed after 4 pm.

Abu Dhabi, Ajman, Sharjah: order placed after 12 pm.

Delivery within 24 hours and Next Day Delivery will only be applicable on baskets that meet the express delivery option within customer's city.

 

Standard Delivery:

No deliveries are made on weekends or public holidays

Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days

Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company

Although Faces are dedicated to delivering in the timelines estimated in our order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines begin from Order confirmation. Faces are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.

·      Dubai: two (2) to three (3) days

·      Other Cities: three (3) to four (4) days

WHAT IS THE COST OF DELIVERY?

For all COD orders: Cash on delivery orders will be charged a fee of 15 AED

Express Delivery:

For all orders of 499 AED and above: Delivery will be free of charge

For all other orders below 499 AED: Delivery fee will be 15 AED

 

Standard Delivery:

For all orders of 299 AED and above: Delivery will be free of charge

For all other orders below 299 AED: Delivery fee will be 10 AED

WHAT IS OUR RETURN POLICY?

To return the products you bought online, please contact our Customer Service on 800 965 664 within a maximum seven (7) day period from receiving the order, a customer service agent will assist you with your request. Returns are not applicable for products bought on promotions or sale items. Returns requests for opened or used products will not be accepted.

Returned items should be unused and with all Faces tags still attached and in the same condition as received, in their original box and sealed packaging.

Return of damaged products is limited to only manufacturing defects and not applicable in case of misuse or failure to follow care instructions.

  If you paid:

-       by credit/debit card directly on the Website:

When the products have been returned by courier to the warehouse, received, and accepted, Faces will process the refund by crediting the same amount in the credit/debit card used (excluding shipping, courier, and customs fees) when the order was placed. Please note that refunds can take up to seven (7) to ten (10) business days to show on your account due to varying processing times between payment providers.

-       by credit/debit card on delivery:

When the products have been returned to the physical store, received, and accepted. You will receive a store credit note to be used within our stores only.

 

When the products have been returned by courier to the warehouse, received, and accepted, Faces will issue an online voucher to be used on the Website. It takes up to three (3) to five (5) business days to receive this voucher by email

-       by cash on delivery:

When the products have been returned to the physical store, received, and accepted. You will receive a store credit note to be used within our stores only.

When the products have been returned by courier to the warehouse, received, and accepted, Faces will issue an online voucher to be used on the Website. It takes up to two (2) to three (3) business days to receive this voucher by email

-       by Delayed Payment Provider:

 

After Faces receives, accepts, and processes your return, your refund will be processed in accordance with the Delayed Payment Provider's terms & conditions.

If you received a product as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Faces tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within fourteen (14) days of the date of your order.

Custom-made products

Please note that any custom-made product may not be refunded or exchanged.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

Each refund voucher’s validity varies and provided to the customer via email including the voucher code. 

HOW DO I EXCHANGE AN ITEM?

To exchange the products you bought online, please contact our Customer Service on 800 965 664 within maximum seven (7)-day period from receiving the order, a customer service agent will assist you with your request.

Exchanges are not applicable for products bought on promotions or sale items.

Products must be returned to us in the same condition as received and in its original box and packaging.

Exchange requests for opened or used products will not be accepted.

Items to be exchanged should be unused and with all Faces tags still attached and in the same condition as received, in their original box and sealed packaging. 

Once we have received and inspected the product(s), you may exchange your product(s) with any other product(s).

If the selected product to exchange with is of a:

·      Higher amount of the original product, then you will pay the difference when exchanging at the store.

·      Lower amount of the original product, then you will get the difference as store credit when exchanging at the store.

HOW DO I CANCEL MY ORDER?

You can cancel your order only if you contact our Customer Service on 800 965 664 before your order has been processed.

After your order has been processed any cancellation will be considered as Return, please refer to the Return section.

If you are a MUSE member, you can enter your log in information in order to credit points, when purchasing through the Website, to your MUSE account. Points will be credited to your online statement within three (3) days from the successful delivery. To check your statement, download the MUSE App from the App Store or Google Play.

In case of missing points, please contact MUSE Concierge on 800 888 777

Points can be redeemed in store and online. Other MUSE T&C’s apply.

For further information on the program, FAQ’s and T&C’s – please visit: experience-muse

TERMS OF USE OF FACES WEBSITE www.Faces.com and www.Faces.com/ae (the “Website”)

 

The Website is operated by Allied Enterprises L.L.C, trading as Faces, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 203385,Tax number 100258468600003 whose registered address is at P.O. Box 30069, Dubai, United Arab Emirates and whose paid up share capital is 200,000,000.00 United Emirates Arabic Dirhams (“Faces”, “us”, “we”, “our”).

The user of the Faces Website shall be referred to as (“You”) The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).

By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL www.Faces.com and www.Faces.com/ae and related domain names) (the “Services”).

If you wish to use our Services you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of purchase and our Privacy Policy. If you are aged under 18, you must let your parent or guardian know about our Privacy Policy before you register to use this Website or any of the Services.

We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Faces in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Faces.

Terms of use of the Faces gift card (“Gift Card”)

 

1.       The Gift Card is redeemable only for purchases made at Faces stores and Faces websites (faces.com) located in the country of issuance in the United Arab Emirates and/or the Kingdom of Saudi Arabia. The minimum amount to load on the Gift Card is (50 AED / SAR) and the maximum amount is (5000 AED / SAR)

 

2.       The Gift Card is a prepaid card valid for twelve (12) consecutive calendar months from the date of purchase after which it is not re-useable. The money loaded onto the Gift Card is in currency used in the country of issuance.

 

3.       The Gift Card is not a cheque guarantee, debit, credit or charge card.

 

4.       Once purchased, a Gift Card is non-refundable and cannot be redeemed or exchanged for cash. A Gift Card also cannot be used to purchase another Gift Card(s).

 

5.       You cannot benefit from discounts, offers or promotions which are running in Faces stores when buying the Gift Card.

 

6.       When using a Gift Card, the amount of the purchase will be deducted from the balance on the card. If your purchase totals less than the value of the card, any balance will be left as a credit for you on the card to spend in future. Change will not be given. In case of transactions that exceed the remaining Gift Card balance, the exceeding amount shall be paid using a different payment method.

 

7.       You may obtain information about the remaining balance on the card at any Faces store located in the country of issuance. When the balance reaches zero, the card cannot be used any further.

 

8.       Any refund/exchange of goods purchased in store with a Gift Card shall be made in accordance with Faces’s usual refund/exchange policy. However, please note that we will issue a refund to you onto the Gift Card for the value of the returned item.

 

9.       Any refund/exchange of goods purchased via faces.com with a Gift Card shall be made in accordance with Faces’s usual refund/exchange policy. However, please note that we will issue a refund to you onto the new e-Gift Card for the value of the returned item.

 

10.    You should use all of the value of a Gift Card prior to the expiry date - which is twelve (12) consecutive calendar months from the purchase date. No extension of validity can be applied and any remaining balance on a card after the expiry date will be forfeited for the benefit of the issuer of the Gift Card.

11.    You can redeem your MUSE points to buy a Gift Card however you will not be able to earn points on MUSE for the purchase of that Gift Card. You will only be entitled to earn points when redeeming the Gift Card in accordance with the MUSE loyalty program terms and conditions. 

 

12.    Any misuse by a third party will be at your risk. The value of any lost, damaged or stolen cards will not be replaced.

 

13.    If you have any issues with using your Gift Card, please contact us at UAE: 800965664, KSA: 8004358000

 

14.    We may from time to time take such actions and/or make such changes that we consider to be necessary for the purposes of protecting funds from misuse, fraud prevention, overcoming operational difficulties, complying with applicable law or regulation, or improving the functioning of the Gift Card. These may include (but are not limited to):

 

- making changes to these Terms of use;

- cancelling the Gift Card and refunding any balance due

- suspending or restricting all or part of the operation of the Faces Gift Card.

 

15.    These Terms of use are governed by and shall be construed in accordance with the laws of the country of issuance of the Gift Card and you hereby submit irrevocably to the non-exclusive jurisdiction of the civil courts of such country of issuance.

16.    The Gift Card is operated by Allied Enterprises LLC for the United Arab Emirates and by Fitra International Saudi Limited LLC in the Kingdom of Saudi Arabia.

17.    Customers do not earn MUSE points on purchase of Gift Cards, but only on redemption of already purchased cards.

TERMS & CONDITIONS

Subscribe & Save is a subscription service offered by Faces (“Subscribe & Save”). These Terms govern your participation in Subscribe & Save on www.faces.com and are between you and Faces and/or its affiliates. The Terms constitute the entire agreement between you and Faces as appropriate in relation to Subscribe & Save. Please note that your use of the faces.com website is also governed by our website Terms and Conditions and Privacy and Cookie Policy as well as all other applicable terms, conditions, limitations and requirements, in each case as may be modified from time to time, all of which are incorporated into these Terms. We invite you to read these Terms carefully. By placing an order through Subscribe & Save, you confirm your acceptance of these Terms.

Subscribe and Save Benefits

Only selected products sold on faces.com qualify for Subscribe & Save ("Subscribe & Save Products"). The Subscribe & Save benefits identified on the Subscribe & Save details page for each Subscribe & Save Product and the Subscribe & Save information on the Frequently Asked Questions form an integral part of these Terms.

Your Subscribe & Save subscription will automatically create a new order according to your chosen delivery schedule, until you cancel.

 

Faces reserves the right to change the Subscribe & Save benefits, including the discount amounts and eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future orders, including for current subscriptions.

 

We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.

 

Eligible Purchases

Subscribe & Save benefits are limited to Subscribe & Save Products displaying the Subscribe & Save offer on the detail page of the product, and then only if you select the Subscribe & Save delivery method. Subscriptions are good while supplies last. Special limited time subscription promotions only apply during their effective dates. The selection of Subscribe & Save Products may change from time to time.

Subscribe & Save is only available to customers shipping to addresses in the United Arab Emirates and the Kingdom of Saudi Arabia. Items will not be shipped cross-border.

Brands excluded from Subscribe & Save discounts are Dior, Chanel, Benefit, Gucci, Makeup Forever, L’Occitane, Kerastase, Cartier, Steampod, Guerlain, Private collection for all brands (RC Gold, Gucci TAG, Armani Prive, Maison Lancôme, YSL Oriental, Tom Ford, CH Confidential, D&G Velvet, BV Palladiano and others as amended by Faces from time to time.

You need a customer account on www.faces.com to register for and purchase items through Subscribe & Save. Your subscriptions are personal to you and you may not assign or transfer your subscription(s) or any of the benefits associated with Subscribe & Save to any third party without our authorization.

Ordering Process and Product Availability

Once you have subscribed to regular deliveries for Subscribe & Save Products, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription. Some subscription and product details (including but not limited to price, tax, discount, minimum deliveries required, shipping charges, and availability) may change over time as Faces deems fit. Each Subscribe & Save order will be subject to the then applicable subscription and product details. By placing your order for Subscribe & Save Products you are authorising us to charge your card for future orders at the frequency you have selected. Before each Subscribe & Save order is dispatched to you, you will receive an order confirmation message including order details ("Order Confirmation"). You will also be sent an e-mail at the address associated with your account confirming to you that we have, dispatched the Subscribe & Save order to you ("Dispatch Confirmation").

Each Subscribe & Save order constitutes a separate offer from you to purchase a Subscribe & Save Product. The contract of sale for each Subscribe & Save Product is concluded when it is dispatched to you and you receive a Dispatch Confirmation.

If any Subscribe & Save Product is not available on the date it is scheduled to be dispatched to you, you will be notified and we will attempt to fulfil your order at a later date as soon as the item is back in stock. If any Subscribe & Save Product is no longer available or discontinued, you authorize us to cancel your order. We will use our best ability to notify you of this change.

Delay due to non-availability of any Subscribe & Save Product will not affect the Subscribe & Save discount applicable to any other Subscribe & Save subscriptions you may have or to future orders for the same Subscribe & Save subscription.

Subscribe & Save subscriptions are void where prohibited.

If you wish to return a Subscribe & Save Product, please see our Returns Policy

Price, Payment and Renewal

For each Subscribe & Save order you will be charged the price (including Value Added Tax where appropriate) of each Subscribe & Save Product on the day your Subscribe & Save order is processed, as detailed in the Order Confirmation, less the Subscribe & Save discount.

Subscribe and Save cannot be used in conjunction with any temporary discounts or time limited promo codes or special offers.

The charge for each Subscribe & Save order will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Subscribe & Save order using the payment method you used to create your subscription or otherwise indicated by you, your Subscribe & Save subscription(s) will be cancelled.

 

 

 

Cancellation or Modification of a Subscribe & Save Subscription

Your Subscribe & Save subscription(s) will remain in effect until cancelled. You may cancel or modify your Subscribe & Save subscription(s) at any time via Your Subscribe & Save Items page, which can be found in your account.

 

If a Subscribe & Save subscription(s) is cancelled, you will only be charged for the Subscribe & Save order dispatched to you and no further Subscribe & Save orders for that Subscribe & Save Product will be placed. Cancellation of a Subscribe & Save subscription for any reason might decrease the discounts applicable to your remaining Subscribe & Save subscriptions. You can check the Subscribe & Save discount applied to your current subscriptions from your account.

If you reactivate a Subscribe & Save subscription that you previously cancelled, the discount applicable to your reactivated subscription may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of that Subscribe & Save subscription.

If any problems arise with your delivery address, website account or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription and your Subscribe & Save subscription(s) will be automatically placed on hold. No additional Subscribe & Save orders will be processed or dispatched until the problem is resolved.

We retain the right to cancel subscriptions at any time on account of a breach of these Terms. If your subscription is cancelled, you will be notified and you will only be charged for Subscribe & Save orders for which you have already received a Dispatch Confirmation. Failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

 

Limitation of Liability

Without prejudice to the limitation of liability provision set out in the faces.com Website Terms and Conditions and to the maximum extent allowed by applicable law, our liability to you will not exceed the amount of an individual Subscribe & Save subscription payment actually made by you during the course of your participation in the Subscribe & Save program

Nothing in these Terms limits or excludes your statutory rights as a consumer or our responsibility for death or personal injury caused by our misconduct.


 

Amendments

We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the Faces.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER THE CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. If you do not agree to any changes to these Terms, you must cancel your Subscribe & Save subscription(s)

If any provision of this Terms, as may be amended from time to time is found to be invalid, void, or for any reason unenforceable, that provision or change is deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.

 

 

 

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.

In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, alternate contact phone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet Faces terms of eligibility, those who hold a valid credit/debit card by a bank acceptable to Faces, and those who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the product(s) which they purchase.

Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. Faces reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.

 

By making an offer to purchase products(s), you expressly authorize Faces to perform credit checks and to transmit or obtain your credit/debit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorization and/or authorize individual purchase transactions, as we deem necessary.

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for information about how we use your data.

The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your order in respect of the relevant product(s) and refund you or re-credit your account for any sum that has been paid by you or debited from your credit/debit card for the product(s) which cannot be supplied by us.

Please note that you can order up to ten (10) items of a product.

All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions, or any other problem identified by us.

Faces will store a record of your transactions for a minimum of five (5) years.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.

Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Faces will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of Faces.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Every effort is made to make sure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s), we shall refund the full amount or re-credit your account in such sum as soon as we are able. In the event that products are recalled in transit, we will process your refund/re-credit once the products have been returned to us.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.

The price of the products shown on the Website and delivery charges are shown in your local currency and are inclusive of any applicable taxes or import duties.

Delivery charges will be added to the price of the products and will be indicated in your local currency, separately on the order form during the check-out process. 

If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We accept the following forms of payment:

-            credit/debit card: VISA/MASTERCARD/AMERICAN EXPRESS

-            cash on delivery (“COD”)

-            Delayed Payment Providers:

Pay with Tamara: if you select the Pay with Tamara option, you will be redirected on Tamara platform and will be subject to their applicable terms and conditions

 

Pay with Tabby: If you select the Pay with Tabby option, you will be redirected on Tabby’s platform and will be subject to their applicable terms and conditions. Tabby is available for orders of value above 30 AED. The maximum amount depends on the credit limit on customer tabby account.

 

(collectively referred to as (“Delayed Payment Providers”)

 

All credit/debit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the shipping of your order by Faces. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.

We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

All delayed payment options are subject to you meeting the respective Delayed Payment Provider's eligibility criteria and entering into a contract with the Delayed Payment Provider.

Use of a service provided by a Delayed Payment Provider is subject to the vendor's terms and conditions and we shall have no liability for the acts or omissions of the Delayed Payment Provider. These payment options will be made available to you at the time of Secure Checkout.


Returns, refund, or exchange are not applicable on products that fall under Faces x Pharmacie Monge. Any sale made will be considered final

Delivery of the products will take three (3) to five (5) days

For all orders the delivery fee will be 72 AED and import duties will apply.

The Faces Skincare Advisor (the “Application”) is brought to you by Allied Enterprises L.L.C (operating as “Faces”), a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 203385, whose registered address is at PO Box 30069, Dubai, United Arab Emirates and whose paid share capital is 200,000,000.00 United Emirates Arabic Dirhams (“we”, “us”, “ours”, “Faces”). 

The Application is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Application (including our Privacy Policy) (the “Application Terms”). 

By visiting the Application you agree to be bound by, consent to comply with, and consent to the practices described in, these Application Terms, which govern your access and use of the Application and all content, products and functionalities available on the Application (the “Services”). 

If you wish to use our Services, you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of use and our Privacy Policy. If you are a minor and/or are aged under 18, you must let your parent or guardian know about our Privacy Policy before you use this Application or any of the Services. 

We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Application, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Faces in the manner permitted by the Application Terms. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Application Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Faces. 

  1. MEDICAL ADVICE DISCLAIMER 

The Application and any information related thereto, including but not limited to text, graphics, images and other material contained in the Application are for informational purposes only. Neither the results of the image recognition technology utilized by the Application nor any other material in the application are intended to be a substitute for professional medical advice, diagnostics or treatment.  

Users of the Application should: 

  • always seek the advice of a physician or other qualified health care provider with any questions they may have regarding a medical condition or treatment and before undertaking a new health care or skincare regimen; 
  • never disregard medical advice or delay in seeking it because of the results of the Application or any other material within the application; 
  • always consult their healthcare professional before making any health, medical or other decisions based on the materials contained in the Application. 
  1. PERSONAL DATA 

For more information on how we process your personal data, please refer to our Privacy Policy 

For the avoidance of doubt, any photographic image you may choose to upload to the Application shall not be retained by us or our service providers and shall be deleted. 

  1. APPLICATION CONTENT 

Faces provides no warranty as to the accuracy of the content on the Application, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Faces does not warrant that the functional aspects of the Application or its content will be error free or that the Application, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Faces is not responsible in any way for those costs. Faces makes no warranty regarding the Application’s content, software, text, downloads, graphics or links, or any results from using the Application and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Application. Faces reserves the right to withdraw any content from the Application at any time and for any reason. Removal may be immediate and without notice. You confirm that Faces is not liable to you or any third party for any such withdrawal. 

  1. YOUR CONTENT 

You are responsible for your use of the Application, for any information, text, graphics, photos or other materials which you upload or post to the Application (collectively “Your Content”), and for any consequences thereof. You should only provide content that you are comfortable sharing with others under these Application Terms. When submitting Your Content, you agree not to submit anything that is (without limitation) racist, contains profanity, contains any form of abuse, disrespects another culture or any other derogatory or inappropriate. Content. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than Faces (such as other users) (“Other Content”) or obtained by you through the Application is at your own risk. 

You may not do any of the following while accessing or using the Website: (i) access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Website by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the Terms and Conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of Your Content in such a manner as to interfere with or create an undue burden on the Website. 

  1. INTELLECTUAL PROPERTY 

All copyright, trademarks, trade names, designs, the “look and feel” of the Application, other intellectual property and material, rights on and relating to the Application including software and all HTML and other code contained in the Application, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in Faces and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Application for your personal, non-commercial use only as expressly authorized by Faces and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Application or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Application. The IP may be used only as part of the Application. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.  

  1. GLOBAL TERMS AND CONDITIONS 

Any purchase of products resulting from the use of the Application are at all times subject to the global terms and conditions of the faces.ae website, and specifically the terms of purchase, which can be viewed here

  1. DISCLAIMER 

OUR APPLICATION IS PROVIDED BY FACES ON AN “AS IS” AND “AS AVAILABLE” BASIS. FACES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR APPLICATION OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR APPLICATION. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FACES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, FACES DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR APPLICATION. YOU ACKNOWLEDGE, BY YOUR USE OF THE APPLICATION, THAT YOUR USE OF OUR APPLICATION IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS. 

  1. INDEMNIFICATION 

You agree, at our request, to defend, indemnify, and hold harmless Faces and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Application, any breach by you of these Application Terms or the use by any other person accessing the Application using your Internet account. Faces reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Application Terms and your use of the Application. 

  1. AVAILABILITY 

You acknowledge that (i) it is technically impossible that the Application will be provided free of defaults and that Faces cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Application, and that (iii) the operation of the Application may be adversely affected by conditions and performances outside Faces’ control, such as, for example, transmission and telecommunication links between Faces and you and between Faces and other systems and networks. 

Faces may at any time, temporarily or permanently modify or interrupt, all or part of the Application in order to perform maintenance work and/or make improvements and/or changes to the Application. Faces is not liable for any modification to or suspension or interruption of the Application. 

  1. LIMITATION OF LIABILITY 

Nothing in these Application Terms is intended to affect your rights as a consumer under the laws of the United Arab Emirates.  

The use of the Application or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Application Terms, you assume full responsibility and risk of loss resulting from your use of the Application or any of the Services or products available thereon. 

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FACES OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE APPLICATION, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF FACES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION. 

  1. MISCELLANEOUS 

We reserve the right to modify these Application Terms at any time without notice to you. Any modifications of these Application Terms will be effective once published on our Application. Your continued use of the Application following such change shall signify your agreement to be bound by the modified Application Terms. Please read the Application Terms and check back often. If you do not agree to any change to the Application Terms, then you must immediately stop using the Application. 

These Application Terms constitute the whole legal agreement between you and Faces and govern your use of the Application and all Services and products available thereon and completely replace any prior agreements between you and Faces in relation to the same.  

You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and Faces may stop providing the same (or any features within them) to you or to users.  

You understand that Faces grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials and Faces reserves the right to revoke these exceptions either generally or in specific cases. 

You understand that you are solely responsible for (and that Faces has no responsibility to you or to any third party for) any breach of your obligations under the Application Terms and for the consequences (including any loss or damage which Faces may suffer) of any such breach. 

If Faces does not exercise or enforce, or delays in its exercise or enforcement, of any legal right or remedy, this will not be taken to be a formal waiver of Faces’ rights.  

If any of the provision of these Application Terms is held to be illegal or unenforceable, the other terms of these Application Terms shall not be affected and shall remain in full force and effect. 

These Application Terms are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail.  

These Application Terms are governed by the laws of the Emirate of Dubai, United Arab Emirates and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts. 

If You order product from our Website for delivery outside the UAE, they may be subject to import duties and taxes which are levied when the delivery reaches the allocated destination. You will be responsible for payment of any type of import duty and tax. Please note that Faces retain no control over these charges and are unable to predict their amount. Please contact your local customs office for further information before placing your order.

Please note that You must comply with all applicable laws and regulations of the country for which the products are destined. Faces will not be liable for any breach by you of any such laws.


By buying products through our Website, you acknowledge and agree that Faces carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.

All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons,photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in Faces and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by Faces and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.

Faces is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the www.Faces.com and www.Faces.com/ae domain names.

Faces provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Faces does not warrant that the functional aspects of the Website or its content will be error free or that the Website, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Faces is not responsible in any way for those costs. Faces makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Website.Faces reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that Faces is not liable to you or any third party for any such withdrawal We endeavor to provide an accurate description of the products on our Website and to display the colours of the products as accurately as possible. We cannot guarantee that your monitor’s display of any colour will be accurate.

The personal opinions of the labels and brands whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Faces and we accept no responsibility for any such views expressed in any media.

You may have an opportunity to comment on or provide reviews of products purchased from Faces. By submitting any such comments or reviews (the “Comments”) you hereby grant to Faces a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, reference, store, cache, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, make publicly available and otherwise exploit such Comments on and through third-party distribution channels selected by, but not affiliated with, Faces, in any form, medium or technology now known or later developed, in whole or in part, for any purposes, including for both commercial and non-commercial purposes. You acknowledge and agree that you are solely responsible for all Comments that you make available. Accordingly, you represent and warrant that: (i) you are either the sole and exclusive owner of all Comments or you have all rights, licenses, permissions, consents and releases that are necessary to grant to Faces the rights in such Comments, as contemplated herein; and (ii) neither the Comments nor your posting, uploading, publication, submission or transmittal of the Comments or Faces’s use of the Comments (or any portion thereof) will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You are responsible for your use of the Website, and for any information, Comments, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof.  When posting Your Content, you agree not to make comments that are not factual including without limitation making racist comments, using profanity, disrespecting another culture or any other derogatory or inappropriate comments. Faces will not take responsibility for Your Content and may adapt or modify Your Content at any time for any reason to conform Your Content to the image and reputation of Faces or any requirements Faces deems necessary. 

Faces has no control over, take no responsibility for, and do not verify the content, privacy policies, or practices of any third party sites or services made available to you on the Website (including for the avoidance of ambiguity the Delayed Payment Provider). We strongly advise you to read all third-party terms and conditions and privacy policies.

Faces may use Your Content for a number of purposes. We kindly invite you to check our Privacy Policy

You agree, at our request, to defend, indemnify, and hold harmless Faces and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. Faces reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.

You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that Faces cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside Faces’s control, such as, for example, transmission and telecommunication links between Faces and you and between Faces and other systems and networks.

Faces may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Faces is not liable for any modification to or suspension or interruption of the Website.

OUR WEBSITE IS PROVIDED BY FACES ON AN “AS IS” AND “AS AVAILABLE” BASIS. FACES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FACES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, FACES DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.

The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FACES OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF FACES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL FACES BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION

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