TERMS & CONDITIONS


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TERMS OF USE OF FACES WEBSITE www.Faces.com and www.Faces.com/ae (the “Website”).


The Website is operated by Allied Enterprises L.L.C, trading as Faces, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 203385, whose registered address is at P.O. Box 30069, Dubai, United Arab Emirates and whose paid up share capital is 200,000,000.00 United Emirates Arabic Dirhams (“Faces”, “us”, “we”, “our”).


The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).


By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL www.Faces.com and www.Faces.com/ae and related domain names) (the “Services”).


If you wish to use our Services you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of purchase and our Privacy Policy. If you are aged under 18, you must let your parent or guardian know about our Privacy Policy before you register to use this Website or any of the Services.


We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Faces in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Faces.

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.


In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, alternate contact phone number, valid e-mail address, payment details, valid billing

address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.


The Website is only available to persons who meet Faces terms of eligibility, those who hold a valid credit/debit card by a bank acceptable to Faces, and those who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the product(s) which they purchase.


Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. Faces reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.


By making an offer to purchase products(s), you expressly authorize Faces to perform credit checks and to transmit or obtain your credit/debit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorization and/or authorize individual purchase transactions, as we deem necessary.


You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.



Please refer to our Privacy Policy for information about how we use your data.

WHAT ARE THE DELIVERY OPTIONS?

In Dubai:

Express Delivery - 3 hours:

Delivery within 3 hours, including Fridays, for orders in Dubai placed from 8 am to 6 pm

Express Delivery - 24 hours:

Delivery within 24 hours, including Fridays, for orders in Dubai placed from 6 pm to 8 am


Other Cities:

Express Delivery - Same Day:

Delivery within 24 hours, including Fridays, for orders in the below cities:

Abu Dhabi, Ajman, Sharjah: order placed before 12 pm.

Express Delivery - Next Day:

Next Day Delivery for orders in the below cities:

Abu Dhabi, Ajman, Sharjah: order placed after 12 pm.


Express Delivery (3 hours, 24 hours, Same Day and Next Day) will only be applicable on baskets that meet the express delivery option within the customer's city.

 

Standard Delivery:

No deliveries are made on weekends or public holidays

Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days

Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company

  • Dubai: 2 to 3 days
  • Other Cities: 3 to 4 days

WHAT IS THE COST OF DELIVERY?

For all COD orders: Cash on delivery orders will be charged a fee of 15 AED

 

Express Delivery:

For all orders of 399AED and above: Delivery will be free of charge

For all other orders below 399AED: Delivery fee will be 15 AED



Standard Delivery:

For all orders of 199AED and above: Delivery will be free of charge

For all other orders below 199AED: Delivery fee will be 10 AED

WHAT IS OUR RETURN POLICY?

To return the products you bought online, please contact our Customer Service on 800 965 664 within a maximum seven day period from receiving the order, a customer service agent will assist you with your request.

Returns are not applicable for products bought on promotions or sale items.

Returns requests for opened or used products will not be accepted.

Returned items should be unused and with all Faces tags still attached and in the same condition as received, in their original box and sealed packaging.

Return of damaged products is limited to only manufacturing defects and not applicable in case of misuse or failure to follow care instructions.

  

For returned items, you will get refunded for the value of the products only (excluding Cash On Delivery fee and Shipping fee) if you paid:

  •  Credit or Debit Card on website

> Refund back to card used: After items have been received and accepted, it takes up to 10 business days depending on the different payment providers.

  •  Credit or Debit Card on Delivery

> Online Voucher to be used online: After items have been received and accepted, it takes up to 2 business days to receive the voucher over email.

Credit Note which can be redeemed in stores: Once items have been received and accepted at the store.

  • Cash On Delivery

Online Voucher to be used online: After items have been returned by the courier to the warehouse, received and accepted, it takes up to 2 business days to receive the voucher over email.

Credit Note which can be redeemed in stores: Once items have been returned to stores, received and accepted at the store.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

 

HOW DO I EXCHANGE AN ITEM?

To exchange the products you bought online, please contact our Customer Service on 800 965 664 within maximum seven day period from receiving the order, a customer service agent will assist you with your request.

Exchanges are not applicable for products bought on promotions or sale items.

Products must be returned to us in the same condition as received and in its original box and packaging.

Exchange requests for opened or used products will not be accepted.

Items to be exchanged should be unused and with all Faces tags still attached and in the same condition as received, in their original box and sealed packaging. 

Once we have received and inspected the product(s), you may exchange your product(s) with any other product(s).

If the selected product to exchange with is of a:

  • Higher amount of the original product, then you will pay the difference when exchanging at the store.
  • Lower amount of the original product, then you will get the difference as store credit when exchanging at the store.

HOW DO I CANCEL MY ORDER?

You can cancel your order only if you contact our Customer Service on 800 965 664 before your order has been processed.

After your order has been processed any cancellation will be considered as Return, please refer to the Return section.


By buying products through our Website, you acknowledge and agree that Faces carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.


All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons,photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in Faces and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by Faces and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.



Faces is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the www.Faces.com and www.Faces.com/ae domain names.


Faces provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Faces does not warrant that the functional aspects of the Website or its content will be error free or that the Website, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Faces is not responsible in any way for those costs. Faces makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Website. Faces reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that Faces is not liable to you or any third party for any such withdrawal.


We endeavor to provide an accurate description of the products on our Website and to display the colours of the products as accurately as possible. We cannot guarantee that your monitor’s display of any colour will be accurate.



The personal opinions of the labels and brands whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Faces and we accept no responsibility for any such views expressed in any media.


You agree, at our request, to defend, indemnify, and hold harmless Faces and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. Faces reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.


You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that Faces cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside Faces’s control, such as, for example, transmission and telecommunication links between Faces and you and between Faces and other systems and networks.



Faces may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Faces is not liable for any modification to or suspension or interruption of the Website.


OUR WEBSITE IS PROVIDED BY FACES ON AN “AS IS” AND “AS AVAILABLE” BASIS. FACES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FACES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, FACES DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.


Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates.


The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.


UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FACES OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF FACES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL FACES BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION

Points will be credited to your online statement within 3 days from the successful delivery. To check your statement, download the MUSE App from the App Store or Google Play.

In case of missing Points, please contact MUSE Concierge on 800 888 777

Points can be redeemed in store and online. Other MUSE T&C’s apply.

For further information on the programme, FAQ’s and T&C’s – please visit: experience-muse

The Faces Skincare Advisor (the “Application”) is brought to you by Allied Enterprises L.L.C (operating as “Faces”), a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 203385, whose registered address is at PO Box 30069, Dubai, United Arab Emirates and whose paid share capital is 200,000,000.00 United Emirates Arabic Dirhams (“we”, “us”, “ours”, “Faces”). 

The Application is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Application (including our Privacy Policy) (the “Application Terms”). 

By visiting the Application you agree to be bound by, consent to comply with, and consent to the practices described in, these Application Terms, which govern your access and use of the Application and all content, products and functionalities available on the Application (the “Services”). 

If you wish to use our Services, you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of use and our Privacy Policy. If you are a minor and/or are aged under 18, you must let your parent or guardian know about our Privacy Policy before you use this Application or any of the Services. 

We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Application, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Faces in the manner permitted by the Application Terms. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Application Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Faces. 

  1. MEDICAL ADVICE DISCLAIMER 

The Application and any information related thereto, including but not limited to text, graphics, images and other material contained in the Application are for informational purposes only. Neither the results of the image recognition technology utilized by the Application nor any other material in the application are intended to be a substitute for professional medical advice, diagnostics or treatment.  

Users of the Application should: 

  • always seek the advice of a physician or other qualified health care provider with any questions they may have regarding a medical condition or treatment and before undertaking a new health care or skincare regimen; 
  • never disregard medical advice or delay in seeking it because of the results of the Application or any other material within the application; 
  • always consult their healthcare professional before making any health, medical or other decisions based on the materials contained in the Application. 
  1. PERSONAL DATA 

For more information on how we process your personal data, please refer to our Privacy Policy 

For the avoidance of doubt, any photographic image you may choose to upload to the Application shall not be retained by us or our service providers and shall be deleted. 

  1. APPLICATION CONTENT 

Faces provides no warranty as to the accuracy of the content on the Application, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Faces does not warrant that the functional aspects of the Application or its content will be error free or that the Application, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Faces is not responsible in any way for those costs. Faces makes no warranty regarding the Application’s content, software, text, downloads, graphics or links, or any results from using the Application and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Application. Faces reserves the right to withdraw any content from the Application at any time and for any reason. Removal may be immediate and without notice. You confirm that Faces is not liable to you or any third party for any such withdrawal. 

  1. YOUR CONTENT 

You are responsible for your use of the Application, for any information, text, graphics, photos or other materials which you upload or post to the Application (collectively “Your Content”), and for any consequences thereof. You should only provide content that you are comfortable sharing with others under these Application Terms. When submitting Your Content, you agree not to submit anything that is (without limitation) racist, contains profanity, contains any form of abuse, disrespects another culture or any other derogatory or inappropriate. Content. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than Faces (such as other users) (“Other Content”) or obtained by you through the Application is at your own risk. 

You may not do any of the following while accessing or using the Website: (i) access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Website by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the Terms and Conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of Your Content in such a manner as to interfere with or create an undue burden on the Website. 

  1. INTELLECTUAL PROPERTY 

All copyright, trademarks, trade names, designs, the “look and feel” of the Application, other intellectual property and material, rights on and relating to the Application including software and all HTML and other code contained in the Application, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in Faces and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Application for your personal, non-commercial use only as expressly authorized by Faces and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Application or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Application. The IP may be used only as part of the Application. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.  

  1. GLOBAL TERMS AND CONDITIONS 

Any purchase of products resulting from the use of the Application are at all times subject to the global terms and conditions of the faces.ae website, and specifically the terms of purchase, which can be viewed here

  1. DISCLAIMER 

OUR APPLICATION IS PROVIDED BY FACES ON AN “AS IS” AND “AS AVAILABLE” BASIS. FACES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR APPLICATION OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR APPLICATION. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FACES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, FACES DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR APPLICATION. YOU ACKNOWLEDGE, BY YOUR USE OF THE APPLICATION, THAT YOUR USE OF OUR APPLICATION IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS. 

  1. INDEMNIFICATION 

You agree, at our request, to defend, indemnify, and hold harmless Faces and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Application, any breach by you of these Application Terms or the use by any other person accessing the Application using your Internet account. Faces reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Application Terms and your use of the Application. 

  1. AVAILABILITY 

You acknowledge that (i) it is technically impossible that the Application will be provided free of defaults and that Faces cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Application, and that (iii) the operation of the Application may be adversely affected by conditions and performances outside Faces’ control, such as, for example, transmission and telecommunication links between Faces and you and between Faces and other systems and networks. 

Faces may at any time, temporarily or permanently modify or interrupt, all or part of the Application in order to perform maintenance work and/or make improvements and/or changes to the Application. Faces is not liable for any modification to or suspension or interruption of the Application. 

  1. LIMITATION OF LIABILITY 

Nothing in these Application Terms is intended to affect your rights as a consumer under the laws of the United Arab Emirates.  

The use of the Application or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Application Terms, you assume full responsibility and risk of loss resulting from your use of the Application or any of the Services or products available thereon. 

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FACES OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE APPLICATION, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF FACES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION. 

  1. MISCELLANEOUS 

We reserve the right to modify these Application Terms at any time without notice to you. Any modifications of these Application Terms will be effective once published on our Application. Your continued use of the Application following such change shall signify your agreement to be bound by the modified Application Terms. Please read the Application Terms and check back often. If you do not agree to any change to the Application Terms, then you must immediately stop using the Application. 

These Application Terms constitute the whole legal agreement between you and Faces and govern your use of the Application and all Services and products available thereon and completely replace any prior agreements between you and Faces in relation to the same.  

You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and Faces may stop providing the same (or any features within them) to you or to users.  

You understand that Faces grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials and Faces reserves the right to revoke these exceptions either generally or in specific cases. 

You understand that you are solely responsible for (and that Faces has no responsibility to you or to any third party for) any breach of your obligations under the Application Terms and for the consequences (including any loss or damage which Faces may suffer) of any such breach. 

If Faces does not exercise or enforce, or delays in its exercise or enforcement, of any legal right or remedy, this will not be taken to be a formal waiver of Faces’ rights.  

If any of the provision of these Application Terms is held to be illegal or unenforceable, the other terms of these Application Terms shall not be affected and shall remain in full force and effect. 

These Application Terms are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail.  

These Application Terms are governed by the laws of the Emirate of Dubai, United Arab Emirates and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts. 

ORDERS FOR THE PRODUCTS

The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your order in respect of the relevant product(s) and refund you or re-credit your account for any sum that has been paid by you or debited from your credit/debit card for the product(s) which cannot be supplied by us.

Please note that you can order up to two (2) items of a product.

All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.

FACES will store a record of your transactions for a minimum of five (5) years.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.

Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and FACES will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of FACES.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Every effort is made to make sure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s), we shall refund the full amount or re-credit your account in such sum as soon as we are able. In the event that products are recalled in transit, we will process your refund/re-credit once the products have been returned to us.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.



PRICES AND PAYMENT POLICY

The price of the products shown on the Website and delivery charges are shown in your local currency and are inclusive of any applicable taxes or import duties.

Delivery charges will be added to the price of the products and will be indicated in your local currency, separately on the order form during the check-out process.

If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We accept the following forms of payment:

- credit/debit card: VISA/MASTERCARD/AMERICAN EXPRESS

- cash on delivery (“COD”)

- Pay with Tamara: if you select the Pay with Tamara option, you will be redirected on Tamara platform and will be subject to their applicable terms and conditions

All credit/debit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the shipping of your order by FACES. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.

We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

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