Yes, you can! Log in to your account using the Tamara app available on the App Store for iOS, Google Play for Android, or on our website. Select the payments you'd like to make, and then make your payment using your preferred method:

For KSA: Mada, Visa, Mastercard, Amex card, or Apple Pay.

For AE: Visa, Mastercard, or Apple Pay.

For KW: Knet, Visa or Mastercard

Yes! If auto charge is not enabled, you may select your payment method at the time of payment. Log in to your Tamara account, go to Settings, navigate to Payments Methods, and add a different card or simply choose to pay with a different card at the time of payment

If auto charge is enabled, due payments are automatically deducted from the card linked to your profile. To change your card, first, add your new card and then delete the previously used card from your profile.

Please note that one card cannot be linked to two different Tamara accounts.

You will be able to see your payment plan at the last step of checkout. You will also receive it via email from Tamara upon the confirmation of your order. In addition, you can download the Tamara app to receive payment reminders via push notifications and to keep track of your upcoming due payments and the dates by which you are scheduled to pay them. Tamara will also send you payment reminders over SMS.

When selecting our “Split in 3” option, your first payment is due upon making an order. Once your first payment is made, your order is confirmed and will be shipped to you as per the store’s policy. If you have any questions or concerns regarding payments, kindly reach out to the Tamara Customer Care team for support.

As long as you make your payments on time, you will never be charged a late fee! However, if you miss a payment due date, Tamara charges a late fee of SAR/AED 25 or KWD 2 one day after the due date. An additional late fee of SAR/AED 25 or KWD 2 will be charged with every 15 days of delay. Fees are limited to SAR/AED 150 or KWD 12 or 25% of the order value (the minimum of the two options will apply).

Please note: Repeated delays in payment will be reported to the credit bureau in Saudi Arabia (SIMAH), AECB in the United Arab Emirates, or Ci-Net in Kuwait. This will impact your credit score and lead to the suspension of your Tamara account until your entire overdue amount, including late fees, is paid in full.

Returns and cancellations are subject to the store’s order policies. You can request a cancellation/return directly from the store you have placed an order with.

Cancellation before order shipment:

If the refund method selected is your payment account and your order cancellation request is approved by the store, the store will inform Tamara of the update. Tamara will automatically adjust your payment plan and refund the relevant amount if applicable.

How you receive your refund is based on the refund method you have selected and your refund request. If your store has a refund to store wallet option, please ensure your payment account is selected as your refund method, or you will still be required to make payments to Tamara.

The estimated refund times are as follows:

1- If your order was purchased up to 14 days ago, your refund will be processed immediately for Mada and credit cards.

2- If your order was purchased less than 14 days ago, your refund will take up to 5 business days to be processed for Mada cards.

Please note:

• Tamara processes refunds according to the timeline above. However, it may take up to 21 business days for the refunded amount to be reflected in your payment account.
• The Tamara app will reflect the updated payment plan once the store approves your cancellation request and informs Tamara.

Returning items:

If your refund method is selected as your payment account, the store will inform Tamara once the item has been returned. Tamara will update your account accordingly.

If you already made payments to Tamara, a refund will be initiated within 24 hours of the status update. However, if you are yet to make any payments, the payment plan will be automatically adjusted to reflect the updated order value and remaining payments.

How your refund is received is based on the refund method you have selected and your refund request. If your store has a refund to store wallet option, please ensure your payment account is selected as your refund method, or you will still be required to make payments to Tamara.

The estimated refund times are as follows:

1- If your order was purchased up to 14 days ago, your refund will be processed immediately for Mada and credit cards.

2- If your order was purchased less than 14 days ago, your refund will take up to 5 business days to be processed for Mada cards.

Please note:

• Tamara processes refunds according to the timeline above. However, it may take up to 21 business days for the refunded amount to be reflected in your payment account.
• The Tamara app will reflect the updated payment plan once the store approves your cancellation request and informs Tamara.

The invoice on your Tamara account will be updated automatically once the merchant has confirmed your return/cancellation request and reported the return/cancellation to Tamara. You will receive an SMS from Tamara informing you of such updates.

Once your order return/cancellation is confirmed and reported to Tamara, you will receive the refunded amount in your payment account within 21 working days.