Help! I cannot log in

If when attempting to log into the site, entering your username and password into the respective fields, you receive an Invalid login response, this means that the information provided doesn't match out system. Please ensure that you are entering your username in the username section and not your email address. If you are not sure what your password is, please follow the section below.

Reset your password

You can reset your login details by entering the email address you signed up with into the forgot page. The site will then send you an email within a few minutes so we can get you logged back into the site. If however you can no longer access the email account that the address relates to, please contact us confirming the email address and we'll be able to help you.

Are you a new member?

If you have just joined the website, we should have emailed you a copy of your login information. This will include your chosen username a password that we've automatically generated you. If you have NOT received this email, please contact us and we'll be able to help you further.

Forgotten the email address you signed up with or your email address is no longer working

If you've forgotten what email address you signed up with or your email address has been unfortunately de-activated or any other reason, please contact us. We will ask you a series of security questions to ensure that you are a genuine account holder.

Forgotten username or unsure whether you have an account still open

If you've forgotten your username or you are unsure whether you have an account still open, try using our Search to find yourself. It should show your username or no matches if you no longer have an account with us. If you fall into the latter, it takes only a minute to open a new account.