TERMS & CONDITIONS
USE OF THE FACES WEBSITE www.Faces.com and Faces.com/sa-en
The Website is operated by Farouk Trading and Contracting Company Limited, trading as Faces, a limited liability company under the Commercial Registration No. 4030119847 issued in Jeddah on 02/03/1417H, whose registered address is at P.O. Box 8079, Jeddah 21451, Kingdom of Saudi Arabia ( “Faces”, “us”, “we”, “our”).
VAT Number: 300256002100003
The Website is provided to you for your personal use subject to these terms and conditions (the “Terms and Conditions”).
By using the Website you agree to be bound by these Terms and Conditions.
By ordering products from the Website and by paying the price to purchase the products, you are entering into a sale agreement with Faces under these Terms and Conditions, which apply to the sale of all products supplied by Faces.
You are either at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the Website, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Website. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of theseTerms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Faces.
Certain services and related features such as but not limited to newsletters, that may be made available on the Website may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. As a user of the Website you are solely responsible for keeping passwords and other account identifiers safe and secure. As a user of the Website you are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. Faces shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
When posting content on the Website including without limitation product review, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. Faces will not be responsible or liable in any way for the content that you post on the Website.
WHAT ARE THE DELIVERY OPTIONS?
Delivery within 24 hours for orders placed before 1 pm, including Fridays, in the below cities:
Jeddah, Riyadh, Al Khobar, Dammam, Abha, Tabuk
Delivery within 24 hours will only be applicable on baskets that meet the express delivery option within customer's city.
Orders placed on weekends and public holidays will be processed the following business day.
Orders that include customized items (if applicable) may take longer. No deliveries are made on weekends or public holidays.
Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
Jeddah & Riyadh: 2 to 3 working days (delivery until 8PM)
Makkah, Medina & Taif: 3 to 5 working days
Other cities: 5 to 7 working days
Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.
WHAT IS THE COST OF DELIVERY?
For all COD orders: Cash on delivery orders will be charged a fee of 15 SAR
For all orders: Delivery fee will be 15 SAR
For Muse Loyalty program members prepaid orders: Delivery will be free of charge
For all orders of 250 SAR and above: Delivery will be free of charge
For all other orders below 250 SAR: Delivery fee will be 15 SAR
For Muse Loyalty program members: Delivery will be free of charge
Standard Delivery – During the Month of Ramadan Only:
For all orders : Delivery will be free of charge
For Muse Loyalty program members: Delivery will be free of charge
By buying products through our Website, you acknowledge and agree that Faces carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.
All copyrights, trademarks, trade name, trade dress, other intellectual property and materials, including page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and any other materials on our Website, whether compiled or not (collectively, the “IP”) are owned, controlled or licensed to Faces (as the case may be) and are protected by the Kingdom of Saudi Arabia and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) do not modify or alter the IP in any way; and (2) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever contained on the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Website or any related software. All software used on our Website is the property of or licensed to Faces and is protected by the Kingdom of Saudi Arabia and international copyright laws. The IP and software on our Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited.
Faces is the exclusive licensee of the IP and of the www.Faces.com and www.Faces.com/sa-en domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website in the Kingdom of Saudi Arabia and other countries.
You agree to defend, indemnify, and hold harmless Faces and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of our Website or any breach by you of these Terms and Conditions.
You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that Faces cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside Faces’s control, such as, for example, transmission and telecommunication links between Faces and you and between Faces and other systems and networks.
Faces may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Faces is not liable for any modification to or suspension or interruption of the Website.
OUR WEBSITE IS PROVIDED BY FACES ON AN “AS IS” AND “AS AVAILABLE” BASIS. FACES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FACES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, FACES DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.
Nothing in these Terms and Conditions is intended to affect your rights under the Kingdom of Saudi Arabia law.
The use of the Website or any of the services or products is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the services or products.
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FACES OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF FACES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL FACES BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION.
We reserve the right to modify these Terms and Conditions at any time without notice to you. Any modifications of these Terms and Conditions will be effective once published on our Website.
We, through the Website, will not deal or provide any services or products to any of OFAC sanctions countries in compliance with the laws of the Kingdom of Saudi Arabia.
If any of the provision of these Terms and conditions is held to be illegal or unenforceable, the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.
These Terms and Conditions are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the Arabic text will apply unless applicable local law requires otherwise.
These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia and are subject to the exclusive jurisdiction of the Jeddah courts.
If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service by email at support@Faces.com or by telephone on 800-4358000 from 10:00 am to 7:30 pm (Saturday to Thursday) excluding public holidays.
In case of missing Points, please contact MUSE Concierge on 800 301 0010
Points can be redeemed in store and online. Other MUSE T&C’s apply.
For further information on the programme, FAQ’s and T&C’s – please visit: experience-muse