RETURNS



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  • Return & exchange items are not applicable on promotion or sales items exceptions are only given if an item is damaged


  • Customer should report the case of Exchange or Return to customer service via WhatsApp 052 5929 749 or can contact customer service on 800 435 8000 a customer service agent will assist you with your return or exchange request


  • The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID


  • For cash on delivery returns you may return the product(s) to us by visiting your nearest Faces store after coordinating with the Customer service to check the product availability within the stores


  • All products must be returned to us within 3 days of receipt, unused and with all Faces tags still attached and in the same condition as received, in their original box and packaging, along with the original invoice and must be presented with your ID


  • Credit card returns – refund will be issued once the item is received back in Faces Warehouse and approved we will refund the price paid by you for the product(s)


  • COD returns will issue a credit note in stores


If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please log into your account via the My Account page and fill in the Return Form in order to start the return process. Our Customer Service will contact you to assist you with your return request within 2 (two) business days


IF YOU PAID:


  • By credit/debit card, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds will take up to 10 (ten) business days to show on your account due to varying processing times between payment providers


  • Cash on delivery, please return the product(s) to your nearest Faces store please present order invoice and ID to the Faces staff and they will assist you accordingly, All COD returns will be issued a credit note which can be redeemed only in store


We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly

If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request.


All products must be unused and with all Faces and tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 7 days


  • For Return, we request delivery company to return the item and will issue refund on Checkout once warehouse confirms the item is received and a credit memo will be created for the item


  • Once we have received and inspected the returned product(s) and approved we will refund the price paid by you for the product(s)


  • Exchange items are not applicable on promotion or sales items exceptions are only given if an item is damaged


  • Customer should report the case of Exchange or Return to customer service via WhatsApp 052 5929 749 or can contact customer service on 800 435 8000


  • Exchange can be within 15 days but it should be reported upon receipt of the order


  • Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s)


  • In case the customer is exchanging with a product with different price then he/she will pay the difference while receiving the new item


  • If the product is available in warehouse will send a new item and request delivery provider to return the received item
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