FREQUENTLY ASKED QUESTIONS


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ACCOUNT


  • To register, all you need to provide is your name, email address, and password


  • You must also agree to the "Terms and Conditions" and "Privacy Policy"


  • You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure


Once registered, you can check your order status, order history, and manage your account


  • You can edit your account online anytime just login into your account to add or modify information


  • You can contact our customer service centre on 800 435 8000 our opening hours are: Sunday to Saturday 09:00 am to 09:00 pm / 7days (KSA)


If you receive a message stating that your email address/password is not recognized, please follow the steps below:


  • Make sure you are using the same email address and password you used to register.


  • If you've forgotten your password, click on the “Forgot Your Password?” You will be prompted to enter your email address and a link will be sent to you with instructions to create a new password for your account


Please note: If you enter your password incorrectly 3 times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to sign in again


If you continue to experience problems, contact our Service Centre on: 800 435 8000, Sunday to Saturday 09:00 am to 09:00 pm / 7days (KSA)


E-mail : Support@Faces.com and WhatsApp 052 5929 749 or via Faces Social Media Pages (Facebook, Twitter, Instagram)


PAYMENTS


  • Currently, we accept payment online with Debit Cards, Credit Cards (Visa, MasterCard, American Express) if you prefer Cash on Delivery method you can pay only cash once you receive your order please note additional fees 15 SAR will apply



  • We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it



  • If you receive an error message related to credit card authorization failure, double check the card details such as; expiration date CVN or security code, try re-entering your Cart details, and be sure that the card is current and valid


  • Please note: that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit


  • After validating all payment information’s and an error message is received after a second attempt, call our Customer service team or contact your financial institution for further assistance


  • If you pay by credit/debit card, once the transaction is completed online, your card will be charged automatically upon validation of the order


  • If you will pay Cash, once you receive your order


  • For Return, we request delivery company to return the item and will issue refund on Checkout once warehouse confirms the item is received and a credit memo will be created for the item


  • Once we have received and inspected the returned product(s) and approved we will refund the price paid by you for the product(s)


  • Exchange items are not applicable on promotion or sales items exceptions are only given if an item is damaged


  • Customer should report the case of Exchange or Return to customer service via WhatsApp 052 5929 749 or can contact customer service on 800 435 8000


  • Exchange can be within 15 days but it should be reported upon receipt of the order


  • Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s)


  • In case the customer is exchanging with a product with different price then he/she will pay the difference while receiving the new item


  • If the product is available in warehouse will send a new item and request delivery provider to return the received item
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