DELIVERY



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Express Delivery - within 24 hours:

Delivery within 24 hours for orders placed before 1 pm, including Fridays, in the below cities:

Jeddah, Riyadh, Al Khobar, Dammam, Abha, Tabuk


Express Delivery- Next Day:

Next Day Delivery for orders placed after 1 pm in the below cities:

Jeddah, Riyadh, Al Khobar, Dammam, Abha, Tabuk

Delivery within 24 hours and Next day Delivery will only be applicable on baskets that meet the express delivery option within customer's city.


Standard Delivery:


Orders placed on weekends and public holidays will be processed the following business day.

Orders that include customized items (if applicable) may take longer. No deliveries are made on weekends or public holidays.


Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.


Delivery details

Jeddah & Riyadh: 2 to 3 working days (delivery until 8PM)

Makkah, Medina & Taif: 3 to 5 working days

Other cities: 5 to 7 working days


Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.

For all COD orders: Cash on delivery orders will be charged a fee of 15 SAR


Express Delivery:

For all orders of 499SAR and above: Delivery will be free of charge

For all other orders below 499SAR: Delivery fee will be 25 SAR

For Muse Loyalty program members: Delivery will be free of charge


Standard Delivery:

For all orders of 149SAR and above: Delivery will be free of charge

For all other orders below 149SAR: Delivery fee will be 15 SAR

For Muse Loyalty program members: Delivery will be free of charge


  • Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and shipping address


  • In such a case please contact our Customer Service centre on: 800 435 8000, Sunday to Saturday 09:00 am to 09:00 pm / 7days (KSA)


  • E-mail : Support@Faces.com and WhatsApp 052 5929 749


If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company


  • Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the KSA


  • Orders are delivered Saturday through Thursday, excluding Friday and public holidays
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