Orders placed from Sunday to Thursday before 11 AM will be processed and shipped the same business day.
Orders placed on weekends and public holidays will be processed and shipped the following business day.
Orders that include customized items (if applicable) may take longer. No deliveries are made on weekends or public holidays.
Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
Jeddah, Makkah, Medina, Riyadh & Taif: 2 to 3 working days (delivery until 8PM)
Abha, Khamis Mushait, Al Khobar, Al Qatif, Dammam, Dhahran, Ar Rass, Buraydah, Unayzah: 3 to 5 working days
Other cities: 3 to 7 working days
Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.
For all orders of 249 SAR and above: Delivery will be free of charge
For all other orders below 249 SAR: Delivery fee will be 15 SAR
For all COD orders: Cash on delivery orders will be charged a fee of 15 SAR
- Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and shipping address
- In such a case please contact our Customer Service centre on: 800 435 8000, Sunday to Saturday 09:00 am to 09:00 pm / 7days (KSA)
- E-mail : Support@Faces.com and WhatsApp 052 5929 749
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company
- Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the KSA
- Orders are delivered Saturday through Thursday, excluding Friday and public holidays