TERMS & CONDITIONS


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TERMS OF USE OF FACES WEBSITE www.Faces.com (the “Website”).


The Website is operated by Allied Enterprises L.L.C, trading as Faces, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 203385, whose registered address is at P.O. Box 30069, Dubai, United Arab Emirates and whose paid up share capital is 200,000,000.00 United Emirates Arabic Dirhams (“Faces”, “us”, “we”, “our”).


The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).


By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL www.Faces.com and www.Faces.com/ae and related domain names) (the “Services”).


If you wish to use our Services you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of purchase and our Privacy Policy. If you are aged under 18, you must let your parent or guardian know about our Privacy Policy before you register to use this Website or any of the Services.


We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Faces in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Faces.

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.


In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, alternate contact phone number, valid e-mail address, payment details, valid billing

address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.


The Website is only available to persons who meet Faces terms of eligibility, those who hold a valid credit/debit card by a bank acceptable to Faces, and those who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the product(s) which they purchase.


Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. Faces reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.


By making an offer to purchase products(s), you expressly authorize Faces to perform credit checks and to transmit or obtain your credit/debit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorization and/or authorize individual purchase transactions, as we deem necessary.


You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.



Please refer to our Privacy Policy for information about how we use your data.

Orders placed on weekends and public holidays will be processed and shipped the following business day. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. Please find below an overview of the shipping options and times.


If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.


For all orders of EGP699 and above: delivery will be free of charge;

For all other orders below EGP699 delivery fee will be EGP50;


Standard delivery within 3 to 5 working days to Cairo, Giza, Alexandria, Port Said, Ismaila, Suez, Al Obour City, 10th of Ramadan City, Badr City, Al Shorouk City, Al Sadat City, Shoubra El Khema, Qaliyobiya, Minoufiya, Sharqiya, Gharbiya, Daqahliya, Behaira, Damietta & Kafr el Sheikh.


Expect minimum 5 working days to deliver to other areas.


Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.


It is our intention to ensure our customers are satisfied with their purchases from us.


Cancellation


We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service [Insert here a link to contact details and throughout the document where Customer Service is referenced]  to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.


Return


You may return the product(s) to us by visiting your nearest Faces store


If you are not able to visit a Faces store, please contact our Customer Service who will assist you accordingly


All products must be returned to us unused and with all Faces tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 7 (seven) days of receipt of by you. We will not accept any returns for products if the original packaging has been opened or tampered with.


Returns that are damaged or soiled may not be accepted and may be returned to you.


Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of any shipping charges, if any) as follows.


If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please log into your account via the My Account page and fill in the Return Form in order to start the return process. Our Customer Service will contact you to assist you with your return request within 2 (two) business days. 


Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within 6 (six) months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.


For all defective items outside of our Return Policy, please contact our Customer Service. Should you receive an item that is not in perfect condition please contact us immediately.


Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.


If you paid:


  • by credit/debit card, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds will take up to 10 (ten) business days to show on your account due to varying processing times between payment providers


  • Cash on delivery, please return the product(s) to your nearest Faces store , and you will receive a store credit note for the same amount to be used within our store only


We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.


If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Faces and tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 7 (seven) days of receipt of by you.


We don’t return or refund products sold during any online promotion unless the item received is damaged or the wrong product.


Exchange


You can exchange your product(s) by returning it(them) to your nearest Faces store within 7 (seven) days of receipt of your order.


The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID.


Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s).


By buying products through our Website, you acknowledge and agree that Faces carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.


All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons,photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in Faces and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by Faces and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.



Faces is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the www.Faces.com and www.Faces.com/ae domain names.


Faces provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Faces does not warrant that the functional aspects of the Website or its content will be error free or that the Website, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Faces is not responsible in any way for those costs. Faces makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Website. Faces reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that Faces is not liable to you or any third party for any such withdrawal.


We endeavor to provide an accurate description of the products on our Website and to display the colours of the products as accurately as possible. We cannot guarantee that your monitor’s display of any colour will be accurate.



The personal opinions of the labels and brands whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Faces and we accept no responsibility for any such views expressed in any media.


You agree, at our request, to defend, indemnify, and hold harmless Faces and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. Faces reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.


You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that Faces cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside Faces’s control, such as, for example, transmission and telecommunication links between Faces and you and between Faces and other systems and networks.



Faces may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Faces is not liable for any modification to or suspension or interruption of the Website.


OUR WEBSITE IS PROVIDED BY FACES ON AN “AS IS” AND “AS AVAILABLE” BASIS. FACES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FACES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, FACES DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.


Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates.


The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.


UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FACES OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF FACES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL FACES BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION

Points will be credited to your online statement within 3 days from the successful delivery. To check your statement, download the MUSE App from the App Store or Google Play.

In case of missing Points, please contact MUSE Concierge on 800 301 0010

Points can be redeemed in store and online. Other MUSE T&C’s apply.

For further information on the programme, FAQ’s and T&C’s – please visit: experience-muse

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