DELIVERY



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Orders placed on weekends and public holidays will be processed and shipped the following business day. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. Please find below an overview of the shipping options and times.


If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.


  • Standard delivery within 3 to 5 working days to Cairo, Giza, Alexandria, Port Said, Ismaila, Suez, Al Obour City, 10th of Ramadan City, Badr City, Al Shorouk City, Al Sadat City, Shoubra El Khema, Qaliyobiya, Minoufiya, Sharqiya, Gharbiya, Daqahliya, Behaira, Damietta & Kafr el Sheikh.

Expect minimum 5 working days to deliver to other areas.


Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.


  • For all orders of 1000 EGP and above: Delivery will be free of charge


  • For all other orders below 1000 EGP: Delivery fee will be 50 EGP


  • For all COD orders: Cash on delivery orders will be charged a fee of 25 EGP


  • Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and shipping address


  • In such a case please contact our Customer Service centre on: 800 965 664, Sunday to Saturday 08:00 am to 08:00 pm / 7days (EGY)


  • E-mail : care.eg@faces.com and WhatsApp 971 56 329 9904


If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company


  • Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the EGY


  • Orders are delivered Saturday through Thursday, excluding Friday and public holidays
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