CANCELLATION, RETURN & EXCHANGE POLICY
It is our intention to ensure our customers are satisfied with their purchases from us.
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service [Insert here a link to contact details and throughout the document where Customer Service is referenced] to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.
You may return the product(s) to us by visiting your nearest Faces store
If you are not able to visit a Faces store, please contact our Customer Service who will assist you accordingly.
All products must be returned to us unused and with all Faces tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 7 (seven) days of receipt of by you. We will not accept any returns for products if the original packaging has been opened or tampered with.
Returns that are damaged or soiled may not be accepted and may be returned to you.
Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of any shipping charges, if any) as follows.
If you receive a wrong product, or a product received by you is damaged or defective, please log into your account via the My Account page and fill in the Return Form in order to start the return process. Our Customer Service will contact you to assist you with your return request within 2 (two) business days.
Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within 6 (six) months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.
For all defective items outside of our Return Policy, please contact our Customer Service. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
If you paid:
- by credit/debit card, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds will take up to 10 (ten) business days to show on your account due to varying processing times between payment providers;
- with Faces Beauty Rewards Points, your points will be credited back to your Faces Beauty Rewards account within a reasonable period of time.
- cash on delivery, please return the product(s) to your nearest Faces store , and you will receive a store credit note for the same amount to be used within our store only.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Faces and tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 7 (seven) days of receipt of by you.
We don’t return or refund products sold during any online promotion unless the item received is damaged or the wrong product.
You can exchange your product(s) by returning it(them) to your nearest Faces store within 7 (seven) days of receipt of your order.
The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID.
Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):
- of the same value; or
- of a lower value, in which case any excess will be refunded to you; or
- of a greater value, in which case you will have to pay the price difference at the time of the exchange.