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Terms and Conditions
1. “Faces Free Flights Offer” is promoted by Faces (“Promoter”). All bookings, customer service and customer communication are provided by RIX Group AG, Diepoldsauerstr. 20, 9443 Widnau / St. Gallen, Switzerland through its dedicated travel agent Inspire GBR., Victoria House, 19 to 21 Ack Lane East, Bramhall, SK7 2BE, United Kingdom (“Organizer”), on behalf of the Promoter.
2. This promotional offer is only open to a person who is resident in the KSA and the UAE and is aged eighteen (18) or above, excluding employees and their immediate families of the Promoter, its agents and anyone professionally connected with the promotion. Each participant needs to be in possession of a passport that is valid for at least six (6) months from the return date of any flight.
3. The promotional offer is valid only in respect of Promotional Products distributed by the Promoter and purchased from Participating stores in in Saudi Arabia and the UAE during the Promotion Period. (“The Qualifying Purchase”).
4. Subject to any other restrictions in the terms and conditions, the Organizer will offer a Free Flight to customers that are eligible and have purchased products for a value of at least 1750 SAR/AED as stated on the shopping receipt/ invoice from Faces.com or one of the participating stores in Saudi Arabia or the UAE (see point 3).
a) The purchase must be during the following Promotion Periods:
a. In Faces retail stores from 01.04.2023 to 22.04.2023.
b. Online purchases on Faces.com from 27.03.2023 to 22.04.2023.
b) Participants must correctly redeem their free flight voucher within the redemption window of 14 days. Redemption and customer claims can only be made via the promotional landing page flywithfaces.com. The first day customers can claim is the 6th of May 2023, ending on the 20th of May 2023 (“Redemption Period”).
c) One unique promotion code will be printed on the receipt or invoice and the invoice number of the qualifying purchase serves as a unique code. Consumers will need to keep the receipt or invoice as Proof of Purchase.
Only the purchaser of the Promoted Products who successfully passed the verification procedure on FlywithFaces.com (“Participant”), can take part and becomes eligible for participation in this promotion.
5. The Participant will not be entitled to claim the free flight voucher if the Promotional Product is returned to the seller, or no payments are made. The Participant acknowledges and accepts that in such event, any booking or free flight ticket can be cancelled at any time without liability incurred by the seller and the Promoter.
6. To claim the free flight
a. Participants log on to the campaign website (FlywithFaces.com) using their unique promotion code printed on the invoice as a login code.
b. The earliest registration date is the 6th of May 2023, participants have 14 days from this date to claim their free flight. The last day for participants to register their voucher code is the 20th of May 2023
c. The Participant must select their departure airport and choose three (3) possible destination cities from the list of destinations (see point 17).
d. The Participant must select three (3) possible travel dates (inbound and outbound). The proposed travel dates must be in different months and thirty (30) days apart from each other. The earliest travel date a customer can choose is forty-five (45) calendar days from the date of their application.
e. The Promoter via the Organizer will offer the participants a free flight to one of the chosen destinations on any of the 3 travel dates provides. The Participant is not entitled to demand a particular carrier, route, or travel date.
7. After registering the application and successful validation of the code and/or invoice number, the participant receives, within 7 days, a confirmation and opt-in e-mail containing a link to complete the application.
8. The e-mail sent by the Organizer to the Participant in accordance with point 7 above will contain a personalized link. The Participants, by following their personalized direct link, shall log back on to the landing page and upload their proof of purchase (receipt/invoice) within forty-eight (48) hours of transmission of the email, showing the name, store, the purchase date and total sum of the purchased products on the invoice and submits their application online. After successful validation of the purchase receipt by the Organiser, the participant will receive a confirmation email (within maximum 7 days) to upload their travel document information.
9. By following the link in the email, the Participant must complete the flight voucher form and upload images or scans of their travel documents / international passport images as well as personal details of all other passengers flying along with the Participant within (48) hours of transmission of the e-mail (cf. point 8).
10. After receiving all qualifying documents, the Participant will receive a flight offer by e-mail within max fourteen (14) days from the Organizer.
a. The free flight offers will be one of the 3 chosen destinations on any of the 3 travel dates provides. This promotional offer does not entitle the Participant to travel via a particular route, carrier or on a particular date and the Participant may be offered an alternative destination or travel date to the one requested.
b. Once a specific flight offer has been received, the Participant must notify the Organizer within forty-eight (48) hours, as to whether the Participant wishes to accept the offer or not.
11. Upon acceptance of the offer by the Participant, the Organizer shall issue the free flight ticket.
12. Availability of the flight offered is not guaranteed until the offer is booked. The offer cannot be booked if not confirmed within forty-eight (48) hours.
13. Subject to receiving confirmation from the Participant, the Organizer will contact the Participant to finalise the booking and send an e-ticket to the Participant. It is the Participant’s responsibility to check the ticket details immediately and inform the Organizer within twelve (12) hours of receipt should the ticket details be incorrect. No cancellations or changes will be accepted thereafter. The flight ticket is not transferable.
14. The Participant may add up to four (4) companion passengers to the application and enter their personal details.
15. By accepting the flight offer the Participant may also accept the price offer in respect of any of companion passengers included in the same application and listed in the flight offer. The Participant shall pay for the companion ticket(s) with a credit card.
16. The free flight: Participant will receive a flight offer by e-mail based on their 3 chosen destinations and 3 travel dates. The Promoter will offer to Participants, via redemption of this promotion only, the Participant’s carrier base fare, taxes, passenger duty, fuel surcharges, service charge and airport fees and taxes for a return flight in economy class. All other costs associated with the flight will be borne by the Participant and are excluded from the promotional offer. Such other costs include but are not limited to (i) any baggage or other charges made in connection with the flight or in addition to the fare (ii) any insurance (iii) any additional fees for card payments (iv) any fees for hotel, car hire, airport transfers, taxis, car park, seat upgrade, food and drink, visas, immigration documents or any other additional services. The Qualifying Participant must pay for all additional services, cancelations or alterations via a credit card in their name.
17. The following airports of departure and destination are available:
KSA spend over 1750SAR
| Riyadh | Dammam | Jeddah | Madinah |
| Abha | Abha | Abha | Abha |
| Abu Dhabi | Abu Dhabi | Abu Dhabi | Alexandria |
| Al Baha | Al Baha | Al Baha | Amman |
| Amman | Amman | Alexandria | Cairo |
| Bisha | Beirut | Amman | Dammam |
| Cairo | Bisha | Bisha | Dubai |
| Dammam | Cairo | Cairo | Hail |
| Hail | Hail | Dammam | Jazan |
| Istanbul | Istanbul | Dubai | Jeddah |
| Jazan | Jazan | Hail | Kochi (Cochin) |
| Jeddah | Jeddah | Istanbul | Riyadh |
| Alexandria | Alexandria | Jazan | |
| Dubai | Dubai | Kuwait | |
| Kuwait | Medina | Medina | |
| Medina | Mumbai | Qassim | |
| Mumbai | Qassim | Riyadh | |
| Qassim | Riyadh | Tabuk | |
| Tabuk | Tabuk | Taif | |
| Taif | Taif |
UAE spend over 1750UAE
| Dubai/Sharjah | Abu Dhabi |
| Amman | Amman |
| Bahrain | Bahrain |
| Beirut | Beirut |
| Cairo | Cairo |
| Dammam | Dammam |
| Doha | Doha |
| Istanbul | Istanbul |
| Karachi | Karachi |
| Kuwait | Kuwait |
| Muscat | Muscat |
| Riyadh | Riyadh |
| Mumbai | Mumbai |
18. The available destinations depend on the airport of departure and not all destinations are available from all listed points of departures. The availability of flights may be limited depending on the chosen destination or travel time. The choice of carrier is at the sole discretion of the Organizer. The Participant is not entitled to demand a particular carrier, route, or travel date.
19. All flights are subject to booking availability. This promotional offer is not valid for journeys over Eid, Christmas Day and New Year’s Day. Some periods (e.g. religious and school holidays) and dates may be restricted depending on the chosen destination and travel time. The availability of flights may also be restricted by special events, trade fairs or local holidays.
20. Vouchers cannot be used in conjunction with each other.
a. Each purchase above 1750SAR/AED qualifies for one free flight only.
b. Each free flight voucher is limited for a single use.
c. No group bookings can be made using vouchers. Free flights cannot be used in combination with each other.
d. Only one free flight voucher can be redeemed per person booking and flight.
21. All travel (departure and return) must be completed by 30.03.2024. All flights must be booked by the 30.06.2023. The minimum stay is three (3) calendar days. The maximum stay is thirty (30) calendar days.
22. Participants acknowledge and accept that failure to comply with the provision of the documentation and information in accordance with the terms and conditions of this agreement, will cause the Participant to lose the right to receive the free flight ticket without liability incurred by the seller and the Promoter
23. Promoter and Organizer do not accept liability for changes to flight schedules, routes or destinations and reserve the right to use other service providers as an alternative. In the event of war, earthquake, disaster, strike or lock outs, COVID, SARS and other epidemics or similar acts of god, or otherwise where there are circumstances wholly outside the reasonable control of the Promoter and only where circumstances make this unavoidable, the Promoter reserves the right to withdraw this promotion without notice and without offering compensation.
24. The right of the Participant and any person travelling with the Participant to claim compensation is subject to carrier regulatory provisions. The Promoter and the Organizer are not liable for compensation related to failures by the carrier.
25. No cash alternative will be offered in exchange for the promotional offer.
26. Code and confirmations received during the Participant’s application process are personal and non-transferable. Bookings cannot be requested or made for by third parties and flights may not be booked by third parties using the name of the Participant.
27. The Organizer reserves the right to request a proof of purchase/sales receipt from the Participant. Furthermore, the Organizer reserves the right to verify all claims, check the content of all applications and registrations to ensure the Participant’s compliance with these Terms & Conditions and to refuse to award a flight or withdraw flight entitlement where there are reasonable grounds to believe there has been a breach of these Terms & Conditions or any instructions forming part of this promotion entry requirements or otherwise where a Participant has gained unfair advantage in participating in the offer or claimed using fraudulent means.
28. Personal data captured during the course of the promotion shall be processed in accordance with applicable data protection laws and regulations. The personal data shall be processed for the purpose of execution of this promotion. No personal data shall be passed to third parties except where these are required for booking and other promotion fulfilment purposes.
29. The Promoter and the Organizer shall not accept any responsibility for claims lost and delayed or for those claims not received by the application cut-off date. It is the Participant’s responsibility to ensure that correct details are provided for claims to be processed. The Promoter and the Organizer will not be liable for any traffic congestion or internet inaccessibility.
30. By participating in this promotion, the Participant shall be deemed to have accepted these Terms and Conditions.
31. All written correspondence shall be sent to the addresses as shown on the campaign website www.flywithfaces.com. Participants who have queries or complaints about the promotion may contact the Organizer at the corresponding address, or alternatively call by phone or email the Organizer using the contact details on the campaign website www.flywithfaces.com.
