WHAT ARE THE DELIVERY OPTIONS?
Orders placed from Sunday to Thursday before 4 PM will be processed and shipped the same business day.
Orders placed on weekends and public holidays will be processed and shipped the following business day.
Orders that include customized items (if applicable) may take longer.
No deliveries are made on weekends or public holidays.
Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.
Please find below an overview of the shipping options and times. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
Dubai: same day delivery, next day delivery when you order after 4 PM (delivery until 11 PM)
Abu Dhabi: 1 to 2 working days
Other cities: 2 to 3 working days
WHAT IS THE COST OF DELIVERY?
For all orders of 250 AED and above
Delivery will be free of charge
For all other orders below 250 AED
Delivery fee will be 15 AED
For all COD orders
Cash on delivery orders will be charged a fee of 15 AED
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and shipping address
WHAT IF MY PARCEL DOES NOT ARRIVE?
In such a case please contact our Customer Service centre on: 800 965 664, 10am till 10pm (UAE)
E-mail : [email protected] and WhatsApp 052 5929 749
WHAT DO I DO IF I MISSED THE DELIVERY OF MY ORDER?
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company
Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the UAE
Orders are delivered Saturday through Thursday, excluding Friday and public holidays